Ahoova Standard

Ahoova is designed in accordance with ITIL V3 and ISO20000 to help automate a company?s processes for IT services, including incident management, problem management, change management, CI/Asset management, knowledgebase, SLA, system settings. The solution is available in Standard and Professional editions. It is currently available in three languages (English, Chinese, Japanese). The standard version includes incident management, CI/Asset management, knowledgebase, SLA, system settings. Functions and features of Ahoova: * Incident/request management (including task assigning, request assigning rule, request escalation rule, SLA, etc.,) * Email integration. (Requests can be submitted by Emails directly, and all the relevant Emails will be recorded under the request.) * Projects, tasks, actions management tools (Integrated with request management, change management, and so on) * User Portal Submit request on web view the requests view the task/request status search knowledge base. * Ahoova task calendar IT technicians can view the tasks in the calendar, after logging in the system) * Role Definition IT technicians, supervisors, managers, engineer teams can be defined in different roles, with different system permissions. * CI/Asset management This includes configuration scanning inside LAN, and extended fields that can be self-defined. * IT technicians' workload assessment, end-users or customers retrospect recording. * Knowledge base management User-oriented or IT technician-oriented, searching engine available. * ITIL software package Problem Management, CMDB, Change Management (Optional modules). * Reminder and alert Reminders or notifications by Email or SMS, such as new request notification, new task assigning notification and etc. * Customizing Capability Extended fields can be self-defined such as tables, rules, workflows. * SSO supported. * Multi-platform Capability The system can be used under different Operation Systems (Windows/ Linux/Unix) with different DB tools (MySQL/MS-SQL-Server/Oracle). It can also operate under different Internet Browsers. * Reporting Tools Statistic Reports for Helpdesk, CI/Asset management and etc. *Multi-language Supported English, Simplified Chinese, Traditional Chinese, Japanese.